Shipping policy
This Shipping Policy outlines how DUBA KOSHER KITCHEN CO. L.L.C ("Duba", "we", "our") delivers orders placed through our website https://dubakosher.com.
1. Delivery Method
All orders are delivered by a dedicated courier, under proper food safety and handling standards, ensuring that meals remain fresh and secure during transport.
2. Delivery Areas and Fees
We currently deliver to the following areas in the United Arab Emirates:
Dubai
Flat-rate delivery fee: AED 48
Abu Dhabi
Same-day delivery is available.
Delivery fees vary based on the destination within Abu Dhabi.
👉 For exact pricing and availability, please contact us directly before placing your order.
We do not offer international delivery at this time.
3. Delivery Timeframes
Dubai:
Orders are typically delivered on the same day, depending on availability and cut-off time.
Abu Dhabi:
Same-day delivery is available; however, please contact us in advance to coordinate logistics and confirm timing and delivery cost.
Note: Delivery times may vary during high-demand periods, weekends, or holidays. We’ll notify you of any delays.
4. Delivery Conditions
A recipient must be present at the delivery address to receive the order.
Incorrect addresses or missed deliveries may incur additional charges.
Deliveries are made Sunday to Friday. No deliveries on Shabbat or major holidays.
5. Delivery Confirmation
Once your order is on the way, we will notify you via WhatsApp or email with an estimated arrival time and courier details if available.
6. Contact Us
For questions about delivery, Abu Dhabi orders, or special arrangements:
📧 Email: office@dubacatering.com
📞 Phone: +971-55-906-0717