Privacy policy
This Privacy Policy outlines how DUBA KOSHER KITCHEN CO. L.L.C ("Duba", "we", "our", or "us") collects, uses, stores, and protects your personal data in compliance with the applicable laws of the United Arab Emirates (UAE), including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable regulations from the Ministry of Economy.
By using our website [https://dubakosher.com], placing an order, or contacting us, you agree to this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
Identity and Contact Information: Full name, phone number, email, delivery address
Order and Transactional Data: Order history, delivery preferences
Payment Information: Credit/debit card details (processed via secure payment gateway – we do not store this information)
Usage Data: IP address, browser type, device information, and usage behavior via cookies
2. Legal Basis for Processing (UAE PDPL)
We collect and process your personal data under the following lawful bases:
Performance of a contract (to fulfill your food order)
Compliance with UAE legal obligations (tax, invoicing, and consumer protection laws)
Your explicit consent (e.g., marketing opt-in)
Legitimate interests (service improvement, fraud prevention)
3. Use of Your Information
We use the collected data to:
Fulfill food orders and deliver them to you
Process secure payments through authorized gateways
Provide customer support and order updates
Comply with UAE commercial and tax regulations
Analyze usage to improve our website and services
4. Payment Security and Data Protection
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
https://dubakosher.com will NOT pass any debit/credit card details to third parties.
We use Telr as our secure payment gateway, which complies with PCI-DSS (Payment Card Industry Data Security Standards).
Your data is protected using SSL encryption and secure server infrastructure.
5. Data Retention
We retain personal data only as long as required to:
Fulfill your order
Comply with UAE laws (e.g., accounting and tax)
Resolve disputes or legal claims
You may request data deletion at any time (unless legally required to retain it).
6. Sharing of Information
We do not sell or rent your personal data.
We may share your information with:
Delivery providers – for order fulfillment
Payment processors – for secure payment handling
Government authorities – where required by UAE law
7. Cookies and Tracking
We use cookies and analytics to improve user experience. You may disable cookies via your browser, but this may impact certain site features.
8. International Transfers
Your data is stored and processed in the UAE. If we use third-party providers outside the UAE, we ensure they meet adequate data protection standards.
9. Children’s Privacy
Users under the age of 18 are not permitted to use or register on our website. We do not knowingly collect data from minors.
10. Your Rights (Under UAE PDPL)
You have the right to:
Access your personal data
Request corrections or deletion
Withdraw consent for marketing communications
File a complaint with the UAE Data Office if your rights are violated
For any request, contact: office@dubacatering.com
11. Updates to This Policy
We may update this policy from time to time. Updates will be posted with the revised date at the top. Continued use of the site after changes indicates your acceptance.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal data:
📧 Email: office@dubacatering.com
📞 Phone: +971-55-906-0717
📍 Office: Dubai, United Arab Emirates